XOTICAMOANDFISHINGGEAR.COM RETURN POLICY:
We will gladly accept returns on all purchases made on our website which are in original, salable condition within 30 days of purchase date; unworn with tags attached in new condition. Shipping cost is non-refundable unless the item is found to be defective or damaged. Undergarments and face Gators cannot be returned.
We provide a flat rate shipping label for your return or exchange. Returns for exchange or store credit are completely free. If returning items from multiple orders, they must be shipped with their corresponding shipping label to expedite your returns process. Our returns processing is tied directly to the bar code on each shipping label. Therefore, returning items under a single label will cause significant processing delays. When we receive your returned item(s) we will process your store credit, exchange, or refund. Please allow one billing cycle for credit card refunds to appear on your statement. Returns are generally processed within 5-7 business days of receipt.
HOW TO SEND US YOUR RETURN
Please scroll to the bottom to initiate your return. Once initiated, a return shipping label will be provided to you on both the confirmation page as well as in a confirmation email, sent to the email address used at checkout.
WHAT IF I DON’T HAVE MY ORDER NUMBER?
Your order number can be found in the subject line of your confirmation and shipping email.
WHEN WILL I GET CREDIT FOR MY RETURN?
Received returns are generally processed within 5 to 7 business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.
Initiate your exchange by scrolling to the bottom. Once we have received your return item we will ship the new item. Once your return item(s) are received it generally takes 5 to 7 business days to process the exchange order. If your requested exchange item is not available at time of processing, a refund will be issued to your original payment method.
WHAT IF MY ORDER ARRIVES DAMAGED?
We work hard to ensure our gear is in excellent condition before it ships. However, if for any reason an item that was purchased from xoticcamoandfishing.com is damaged upon receipt, please contact us within 30 days of delivery to report it.